“To earn the respect (and eventually love) of your customers, you first have to respect those customers. That is why Golden Rule behavior is embraced by most of the winning companies.”
Colleen Barrett, Southwest Airlines President Emerita
‘Hyperautomation’ is a Gartner-coined term that refers to an effective combination of complementary sets of tools that can integrate functional and process silos to automate and augment business processes. For sales leaders, this means automating sales process steps that were previously very analog. It also means moving more and more customer interactions and transitions into the digital channel that your customers prefer, such as digital commerce.”
Gartner GroupAdditional Resources
Precision of Sales Automation – for a Perfect Data Flow by Nikolaus Kimla
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Sales Automation: Back to the General Store by Nikolaus Kimla
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There are many things we can say about automation—but probably the most relevant thing is that the goal is interconnection. This means a connection between all sites, companies, and systems where such connection is required and sensible. From the Past Coming out of the past, each individual system has its own peculiarities. That is why, in…
Technology the Sales Enabler by Nikolaus Kimla
In my last article, we talked about the fact that technology, practically since the beginning of time, has been replacing repetitive tasks. While everyone wants some repetitive activity replaced in their lives—actually as much as possible—we’ll stick to our subject of sales and CRM. CRM technology, with increasing intelligence, continues to replace repetitive tasks. Technology…