“My job at Pipeliner involves responsibility for the professional services team. We deliver training sessions at all levels for both customers and partners and we work closely with both new and existing customers to configure and customize their Pipeliner systems. We also help customers get more out of the system they already have in place.”
I’ve been working as a CRM project manager and consultant for the last 15 plus years. During that time I’ve worked on many full project life-cycle CRM implementations from needs analysis to design, installation, training and project completion. I really enjoy using this broad-based experience of different clients in different industries to help our customers get the most out of their Pipeliner systems.
CRM is simple. The best customer experience is about meeting (or exceeding) expectations. Or to put it a little differently: deliver on what you promise.