A CRM solution is the backbone of a company’s sales efforts. For that reason choosing a CRM solution should be done with the greatest of care and attention—this isn’t a task that you should take lightly or skimp on. The next step is CRM implementation—which also must be undertaken with care. In fact, it will be found that skimped implementation, especially with users, is a primary reason for costly CRM failure.
In this ebook we guide you through the steps necessary to choose and implement a CRM solution wisely.
Chapter 1: Before Choosing a CRM Solution, Define Your Terms
“If you would argue with me, first define your terms!” This famous demand was first made by French philosopher Voltaire way back in the seventeenth century, yet it finds complete applicability today—especially when it comes to the specification and selection of automation tools such as CRM solutions.
Chapter 2: 5 Qualities of Your Own Self-Designed CRM Solution
Completely putting aside the real world for the moment, what if you could build your own ideal CRM solution for your company, from the ground up, that functioned exactly the way the company needed it to?
Chapter 3: CRM Solution Implementation: Doing It Right
All too often a company purchases a CRM solution, implements it, and gets everyone using it—without having taken some very necessary steps beforehand.
Chapter 4: Finding the Perfect Marriage of Sales Force Skill and Automation
With the sales force, the skill of selling must be perfectly supported with computerized automation in the form of a CRM solution. But as with a car and driver, both the salesperson and CRM solution must be brought to certain levels before they work well as a unified whole.
Chapter 5: CRM Solutions: Issues for Sales Management
Sales reps often complain that traditional, cumbersome CRM solutions benefit sales management, not the sales force. What the reps can’t see—simply because they are not there—is that sales management is suffering because of these CRM applications also.
Chapter 6: Sales Forecasting Begins with Sales Force Organization
We’ve all been there. A sales forecast is done and a corresponding sales quota set for a quarter or a year. About four-fifths of the way through that sales period everyone realizes that without a few miracles the quota will not be met. Taking a very broad look, this is actually a problem of accurate sales forecasting.