Smooth Sales-ing for Cruise Industry
Mega Threats to Cruise Industry
The cruise industry is growing quickly, rebounding faster than other forms of travel and tourism post pandemic. Estimates predict the industry will reach almost 40 million passengers by 2027
With such growth comes increased competition, shifting customerCustomer Customer is an individual or an organization that purchases a product or signs up for a service offered by a business. base, evolving customer preferences and a need to innovate the sales and customer experience.
Our latest white paper, Mega Threats to Cruise Industry: A Comprehensive Analysis, dives deep into the trends, challenges, and opportunities shaping the cruise industry.
Here’s what you’ll discover inside:
- Review of market dynamics and competition
- Emerging trends and dataData Data is a set of quantitative and qualitative facts that can be used as reference or inputs for computations, analyses, descriptions, predictions, reasoning and planning.-backed strategies
- Tips for adapting to evolving traveler preferences
Comprehensive Doesn’t Mean Rough Seas Ahead
There are a lot of factors at play when managing the cruise sales processSales Process Sales Process is a series of strategic steps or a set of activities aimed at driving sales growth through the alignment of personnel, market insight, methodologies, relevant business units, and technology., but it doesn’t have to be overwhelming. Having the right tools and data play a critical role to success. That’s where we shine: we make accessing, viewing and understanding data easy. Check out all the ways Pipeliner CRM makes managing the cruise sales process easier.
We have comprehensive features, but it’s not complicated – it’s intuitive and easy-to-navigate.
Sales Force Automation
Key AccountAccount Account refers to a record of primary and background information about an individual or corporate customer, including contact data, preferred services, and transactions with your company. Management
Communications & Activities
Reporting Engine
Process/Workflow Automation
AnalyticsAnalytics Analytics is the active study of different types of data with the aim of discovering meaningful patterns and translating these into insight (such as historical analyses and forecasts), or action (such as those intended to improve business performance). Engine
Project Engine
Backend Functions
Account Management Requires Planning, Resources, Time and Energy
Account management revolves around the concept that winning a new clientClient A client is an entity who pays another entity for products purchased or services rendered. Also called a customer. is often more costly and challenging than maintaining and upsellingUpselling Upselling is a selling technique where a seller introduces a more expensive, an upgrade, or add-on to a buyer to increase the average order value. an existing client account. For sales teams to be successful, account management needs to be embedded within the CRM platform – which is why we have expanded account management capabilities.
“Pipeliner gives our team clear visibility of all events and manages the routine follow ups and processes freeing up our wedding specialists to spend time building relationships with guests to help ensure they have the most unforgettable experience on board one of our ships.”
Trevor Goldsmith • Royal Caribbean
Automation For Cruise Liners: Staying Competitive
Automation is at the core of what Pipeliner CRM does. Learn how anyone can configure and use our Automatizer workflow engine to automate many different processes.
The possibilities for more efficient workflows are endless. More efficiency equals more productivity, which in turn increases profitabilityProfitability Profitability is the potential, degree, metric, ability or relative efficiency of a business to yield financial gain (i.e., profits) after all relevant expenses and costs have been deducted..
About Pipeliner
Pipeliner CRM is elevating the perception and performance of the sales position. It begins by disrupting the CRM marketplace, leveraging the latest technology that quickly integrates with all other systems seamlessly, thereby minimizing costs and risks.
Pipeliner adopts a unique approach to traditional CRM platforms by leveraging instant, dynamic visualization that drives rapid adoption rates and supreme userUser User means a person who uses or consumes a product or a service, usually a digital device or an online service. experiences. Its online and offline iOS and Android mobile apps address the largest audience possible and provide CRM functionality on the go.
