Salesforce Desk with Pipeliner CRM for Better Customer Service
Salesforce Desk is an online customer service software and support ticket help Desk application for small business and fast-growing companies.
Integrated Using Zapier
This integration is created using Zapier services. If you are Zapier user, you can instantly connect your Pipeliner to Salesforce Desk by creating one of the Zaps.
About Salesforce Desk
Salesforce Desk is an online tool which help your agents work faster so they spend more time helping customers. With Salesforce Desk you can create rules for everything—from automatically assigning certain types of cases to a particular agent, to bcc’ing your CEO on VIP issues—and move your cases faster toward resolution. Work more efficiently by using bulk update to make many changes at once; you can respond to customers faster when you resolve multiple cases with one click.
Salesforce Desk also automatically collects and organizes customer interactions from every channel. When agents log into the console, they can dive right into their cases—which are prioritized based on business needs.
- use labels to easily sort cases and generate reports
- create filters for cases recently assigned to you
- rely on macros to issue pre-written responses that you use frequently; perform multiple actions with just one click
- Add notes to cases to communicate with your team